Frequently Asked Questions

How long are shipping times?

Your products will ship within 24 hours of your order, and then take up to 3-5 days to reach your doorstep if you choose free shipping. We also offer 2-day delivery at an additional cost. When your order is shipped, you will get an email to track your Tamba purchase. 

What's your return policy?

Instead of returning items, you can contact us for a full refund at info@shoptamba.com. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us at info@shoptamba.com, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know at info@shoptamba.com and we’ll get you a new one.

Where do you ship from?

We ship from lovely Dallas, TX.

I have a question not answered here. How do I get into contact with you?

You can contact us directly at info@shoptamba.com and we will get back to you as soon as we can.